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Thursday
Feb072019

Dispatch from the Age of Influencer Marketing

Corey Vidal was on stage at VidCon 2011 sharing his journey from homelessness to stardom in a hotel ballroom crammed with screaming fans when a guy in a suit leaned over to me and screamed above the din: “This is fucking amazing – it’s the future of show business.” He was right, sort of. 

All of the elements of today’s massive “influencer marketing revolution” were in place back then – namely creators, fans, brands and agencies. Together, they are disrupting the half-trillion dollar advertising business, not to mention traditional celebrity culture rooted in films, television, and music. 

Talent is still at the heart of the industry. Early YouTube stars like Vidal, whose videos have been viewed 75 million times, have been joined by thousands of digital creators who make a living delivering content to fans, collecting a share of advertising revenue, and cutting lucrative sponsorship deals. (Note: Vidal launched BufferFestival, a digital creators showcase with help from IDEABOOST in 2012.)

The top tier of YouTube channels number attract tens of millions of subs and tens of billions of views, as shown herein stats site SocialBlade. Some 2,400 YouTubers have crossed the one million-subscriber mark, with four additional channels crossing that mark each and every day. Another estimated24,000 channels register more than 100,000 subscribers. Mainstream publications like Forbesand TV Guideregularly trumpet the massive paydays of top YouTube stars.

Savvy brands were quick to jump into social media’s new attention economy with sponsorships and other ways to capitalize on the popularity and authenticity of homegrown digital celebrities, who are trusted by fans who give their permission when they subscribe to a channel or view a video.  

Enter the Agencies

Hundreds of specialized agencies have emerged to help content creators find sponsorship dollars, and especially to help brands sort through the vast sea of what are now routinely called “influencers.”

Google delivers a mere 25 million results for the “influencer marketing agency” query. A Crunchbase searchdelivers more than 400 companies in the influencer marketing category. The Business of Apps website’s list of topinfluencer marketing agencies is rife with such claims as: “influencer content as a service,” “influencer marketing built for scale,” “your influencer marketing analytics SaaS,” and so forth. Many sound interchangeable.

The best of these agencies help match brands to the right influencers, design and manage marketing campaigns and/or production, provide audience metrics and analytics, among other goals. Among the benefitsbrands find in working with influencers:

  • ·     Improved brand awareness among target audience members, especially youth
  • ·     Deliver return-on-investment, much like traditional advertising
  • ·     Generate leads
  • ·     Identify brand advocates
  • ·     Support sales conversion
  • ·     Develop relationships with influencers
  • ·     Aid in company’s digital transformation
  • ·     Make company more customer-centric

How does this new breed of influencer agency deliver on these goals for brands, while still allowing the creators to remain true to the values and credibility that attracted their fans in the first place? How does the brand manager decide, when there are literally thousands of firms that have sprung up, not counting the legacy digital agencies that are all talking the influencer game?

It can indeed be confusing. 

Wiping the Web

To learn more, I talked with Taylor Klick, founder of IVVI, a Toronto-based influencer strategy firm with clients across North America like Samsung, Adidas, and Universal Pictures. IVVI has built an artificial intelligence engine that analyzes billions of YouTube and other videos to discover rising talent to create more efficient campaigns. IVVI was one of the first companies in IDEABOOST’s Network Connect program.

“Our goal is to wipe the web -- we are forging virality by gathering the right mix of influencers that have anywhere from 50,000 to two million followers – the right people who are influential enough, and enough of them, that’s where you can create a movement.” 

IVVI’s predictive analytics technology seeks out influencers with spikes in views and subscribers as well as growth in engagement, such as likes, comments and sharing. 

IVVI also provides support in negotiating with influencers, planning live influencer events, and assessing ROI and other results of their campaigns. “By the way,” says Klick, who counts many YouTubers as personal friends, “Content creators hate being called ‘influencers.’”

Something for Everyone

Other agencies compete with different strengths. For example, WhoSay, founded by Steve Ellis, the guy in the suit who chatted with me at the 2011 VidCon event, represents some 2,000 influencers and celebrities on an invitation-only basis, which reflects the company’s roots with the Creative Artists Agency. WhoSay also produces branded content featuring their roster and distributes across multiple channels. Too underscore just how mainstream influencer marketing has become -- WhoSay was acquired by media giant Viacom earlier this year. Viacom also acquired VidCon as they bulk up on digital media. 

Influentialis an AI social data and activation platform that matches brands to audiences using machine learning on Facebook, Instagram, Twitter, Snapchat and YouTube. Influential is powered by IBM Watson. The site woos influencers, talent agencies, and brands in a kind of multi-sided marketplace that delivers granular data about each party to the others.

Traackr is an enterprise-wide system for influencer discovery, management and analytics with an emphasis on scaling these influencer relationships across a large organization. 

Sprinklrcalls itself the #1 “social suite for the enterprise” – in effect subsuming influencer marketing within the broader digital and social toolset for large companies and brands. Sprinkler helps brands with social listening, social advertising, social media management, and content marketing, the latter often involving the recruitment of influencers. 

CreatorIQ  is a SaaS software platform that helps brands manage their influencer advocacy programs, including creator discovery, campaign management, talent relations, fraud analysis and more. Customers include Disney, Fox, Univision, Fullscreen, Refinery29, NatGeo, Airbnb, CVS Health, Dell, Edelman and Ralph Lauren.

Channel-focused

Taking the opposite approach, VidIQis a technology suite aimed at brands, agencies and networks seeking to optimize audience for their own YouTube channels. Launched in 2011, the company is used by more than 30,000 YouTube channels. 

Another audience-focused platform is Influenster, which aggregates millions of consumer reviews of thousands of products. While it isn’t strictly an influencer network of video creators, Influenster uncovers product trends, a kind of mass-market version of Product Hunt.

Brand Safety

The frenzied growth of social media influencers, audiences and the agencies that link them to brands has had some growing pains, including such issues as “brand safety,” fake accounts, computer-generated influencers (bots) – all issues that have plagued the internet and social media overall. 

Agencies claim, with no small amount of self-interest, that they are the essential link to secure and authenticate followers and to carefully select and manage influencers who will not damage a brand with their hi-jinks or fraudulent numbers. And so it is that fraud protection becomes part of the suite of services in an industry that increasingly depends upon technology as a differentiator from the larger PR and marketing industry of which it is a growing part.

Nick DeMartino is a Los Angeles-based media and technology consultant. He served as Senior Vice President of the American Film Institute. He has been part of the IDEABOOST team since its launch in 2012, now serving as chair of its Investment Advisory Group. This post was commissioned for the Canadian Film Centre website.

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